Our client, a leading organisation within the Professional Services sector, is seeking an experienced Genesys Low Code Developer to join their team on a 12-month daily rate contract based in Dublin.
Job Responsibilities
Design, configure and implement solutions within the Genesys platform using low code development tools.
Collaborate with business stakeholders to gather requirements and translate them into scalable technical solutions.
Customise and optimise customer engagement workflows across voice and digital channels.
Integrate Genesys solutions with internal and third-party systems using APIs and web services.
Support testing phases including unit, system and user acceptance testing.
Troubleshoot and resolve technical issues across the Genesys environment.
Contribute to documentation including technical specifications and solution design artefacts.
Work closely with cross-functional teams to ensure seamless deployment and ongoing optimisation.
Experience Required
Minimum 4+ years’ experience in a development role with at least 2 years working specifically with the Genesys platform.
Strong experience in low code configuration and development within Genesys Cloud or similar environments.
Experience integrating cloud-based platforms with enterprise systems.
Strong stakeholder engagement skills with the ability to translate business requirements into technical solutions.
Experience with Genesys or other IVR contact center software.
Familiarity with sql and IVR toolkits.
Understanding of contact centre analytics and reporting tools.
Educational Requirements
Third level degree in Computer Science, Software Engineering, Information Systems or a related discipline.
HOW TO APPLY
If you are interested in this role, please apply for this role with your updated CV
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