At The Fitzwilliam, we pride ourselves on delivering world-class service in a welcoming and empowering environment. This role offers the opportunity to grow within a prestigious brand, contribute to a high-performing team and make a meaningful impact on the guest experience.About The RoleKey responsibilities:Ensure the smooth and efficient daily operation of the Front Office to the highest standards of guest satisfaction.Deliver a warm welcome and ensure outstanding and personalised guest care throughout the entire stay.Handle and resolve guest complaints promptly, ensuring high levels of satisfaction and follow-through.Manage daily business activities, ensuring VIPs groups, and all guests receive personalised attention.Foster strong internal communication through regular team meetings and updates.Assist with room allocation to ensure a controlled and effective process.Maximise revenue opportunities through proactive promotion of hotel facilities and services.Uphold hotel policies regarding invoicing, cash handling and credit control.Maintain impeccable presentation and cleanliness of the Front Desk and associated areas.Collaborate effectively with other departments including Reservations, Accommodation, Nights, Concierge, Sales and F&B.The ideal candidate will have:Previous experience in a similar or supervisory role within a luxury hotel environment.Proven experience acting as Duty Manager.Excellent verbal and written communication skills.A natural flair for hospitality, with a passion for exceeding guest expectations.Must be familiar with the Opera reservations system .Exceptional attention to detail and organisational skills.Strong upselling and cross-selling abilities.Positive, proactive attitude with a desire for continuous improvement.Flexibility to work shifts, including evenings, weekends, etc.Required CriteriaHeld a similar or supervisory role in a similar hotelThe ability to work shift work and be available to work full timeDesired CriteriaActed in the capacity of Duty ManagerSkills NeededExceptional Customer Service SkillsAbout The CompanyThe Fitzwilliam Hospitality Group operates a collection of premium hospitality venues in the heart of Dublin City. Our portfolio includes a five-star hotel, a Michelin-starred restaurant, a boutique townhouse, an Asian-influenced dining destination, a wine bar and a modern gastro pub.Company CultureAt the Fitzwilliam Hospitality Group, our culture is built on excellence, warmth, and genuine hospitality. We pride ourselves on creating a welcoming environment for both guests and employees, where individuality is celebrated and service is delivered with personality and care. Teamwork, respect, and continuous improvement are at the heart of everything we do. We believe in nurturing talent, encouraging innovation and empowering our people to grow within a supportive and inclusive workplace. Our team shares a passion for delivering exceptional experiences and upholding the high standards that define the Fitzwilliam brand.Company BenefitsAt the Fitzwilliam Hotel Group, we offer a competitive and rewarding benefits package designed to support our team both personally and professionally. Benefits include discounted stays & dining experiences across the group, meals while on duty, uniform provision and access to wellness initiatives. We also provide opportunities for career development through ongoing training and internal progression. Our team enjoys a positive work-life balance, recognition for achievements, and a supportive, inclusive environment where contributions are truly valued.Vacation, Paid time off, Flexible schedule, Employee development programs, Tuition reimbursement, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Staff celebration events, Company employee AppSalaryNot disclosed