Responsibilities
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.
Our SMB Account Manager Plus team is responsible for delivering on programs and processes that drive growth in our fast-growing SMB segment of advertisers. As a Account Manager Plus you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption. You will play a critical role in providing a variety of services that address our advertiser needs, and also in helping to identify opportunities to scale projects and drive ROI across the SMB long tail. Success in this position requires a passion for supporting clients, strong analytical skills, a focus on processes and operations and the ability to thrive in a fast-paced, team-focused environment. The ideal candidate will have strong sales and account management skills, digital marketing/advertising expertise, and experience working with SMBs and agency partners.
Responsibilities:
* Drive revenue for TikTok by supporting scalable sales programs across a variety of direct clients and agencies.
* Drive product adoption and educate clients and agencies in a scalable fashion.
* Ensure that our clients receive the highest level of sales and operational customer service.
* Liaise with cross-functional teams on structuring and executing operational and strategic services and programs.
* Develop and implement best practices for client interaction, sales, and services.
Qualifications
Minimum Qualifications:
* As you will be covering the Middle East, Turkey and Africa (META) market, fluent verbal and written language
skills in Arabic and English is essential.
* Experience in marketing, brand advertising, media sales, and/or online advertising experience.
* Ability to perform well in a highly dynamic, rapidly changing environment.
* Creative, outside-the-box thinker and strategist.
* Excellent communication and presentation skills.
* A team player and collaborator.
Preferred Qualifications:
* Expert knowledge of social media, mobile apps, and digital and mobile marketing.
* Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
* Experience working in a sales or account management role with small businesses.
* Proven track record of reaching and exceeding sales goals.
* Passion for TikTok marketing, and up for the challenge of building something from the bottom up.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.