Arctic Wolf is seeking a skilled Cybersecurity Operations Team Lead to join our team. This role is responsible for leading day-to-day team operations of the SOC (Security Operations Center) Triage Security Engineers and Analysts.
Job Description:
The Cybersecurity Operations Team Lead will oversee all tactical aspects of the SOC, including customer escalations, internal communications, and shift handovers. They will be responsible for ensuring that processes are adhered to and help evolve the day-to-day aspects of shift handovers.
This role reports to the Director of Security Operations and will provide effective feedback and suggestions on ways to improve. The ability to influence all different shift team members is a skill that this candidate possesses.
The Cybersecurity Operations Team Lead will strive to get the best out of each team member on shift by setting goals, measuring execution of the goals, providing feedback, and removing obstacles. They will act as the escalation point for all tactical aspects of the role, including customer escalations and internal communications.
The team delivers 24x7x365 detection, response, and customer engagement for our portfolio of services. The Cybersecurity Operations Team Lead will ensure that team members can perform their role effectively and follow the proper process to full success within the team delivering high value to customers.
Requirements:
* A degree in Cybersecurity or equivalent and/or experience working and managing within a Security Operations Center or Network Operations Center.
* Desire to lead technically minded individual contributors.
* Possession of strong verbal and written communication skills.
Benefits:
* Comprehensive private benefits plan including medical, mental health, dental, disability, and value-added services
* Pension Plan with employer contribution
* Robust Employee Assistance Program (EAP) with mental health service
* Employee Discount Program with Beneplace
About Us:
We recognize that success comes from delighting our customers. We believe in being lean – in constantly building, measuring, and learning in all aspects of our business. We truly value people and create a platform for all voices to be heard through our Pack Unity program.