Join to apply for the Guest Services Manager role at Staycity Group3 days ago Be among the first 25 applicantsJoin to apply for the Guest Services Manager role at Staycity GroupGet AI-powered advice on this job and more exclusive features.Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of.We're now hiring a Guest Services Manager to help shape the Staycity guest journey.BenefitsPaid family leave (>1 year of service)Flexible working patternsBonus scheme that rewards high performers;- based on our core values and tied to individual property goalsDiscounted rates for overnight stays for you, your family and friendsRefer and earn scheme - earn up to £/€550Cycle to work scheme- to support a healthy lifestyle and our planetEducation Support to help you foster new skillsVolunteer days: 2 paid volunteer days per yearSupport for you and your family when you need it with our Employee Assistance Program (EAP)An extra day off to celebrate your birthdayWe Would Love You To HavePrevious experience of at least 2 years working at the Front Desk in a similar propertyExperience using Opera and excellent communication and interpersonal skills are required for this role.What You Can Do For UsA core part of your role is to monitor and address feedback from guest satisfaction surveys, as well as third-party websites. This includes the skilful resolution of disputes and complaints in a professional manner, always adhering to the guidelines provided.Keep the team up to date about departmental, hotel and company activities through daily communications including financial feedback, customer feedback, and guest feedback reports; taking appropriate actions for improvement.You will be responsible for verifying payments upon guest check-in, following established procedures for various payment methods.Anticipate and address any issues to safeguard the well-being and satisfaction of our guests throughout their stay.Join us and be part of the journey.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherReferrals increase your chances of interviewing at Staycity Group by 2xSign in to set job alerts for “Guest Services Manager” roles.Dublin, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 4 days agoDublin 1, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 4 months agoDublin, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 1 week agoAssociate Manager, Complaints - Dublin COEDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 3 days agoDuty Manager with Food and Beverage experienceDublin, County Dublin, Ireland 2 weeks agoEnniskerry, County Wicklow, Ireland 5 days agoLucan and Pettycanon, South Dublin, Ireland 1 month agoEnfield, County Meath, Ireland 2 weeks agoNaas, County Kildare, Ireland 4 months agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoDublin 1, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 3 weeks agoGeneral Manager - Clayton Hotel Berlin, GermanyDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 5 hours agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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