Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.
Job Description
This role will be based in Dublin. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Customer Training Manager is responsible for the delivery of Instructor‑Led Training for our LinkedIn Talent Solutions customers. The trainer will drive customer success at scale by providing customers live and on‑demand product, industry and skill‑based training to ensure they maximize the value of our solutions. This person will sit on the Global Customer Training Team and report directly to the Manager of Customer Training based in EMEA.
Responsibilities
* Deliver live and on‑demand instructor‑led training via a variety of modalities and technologies.
* Facilitate instructor‑led classroom and virtual online training to end‑user customers and partners on a regular schedule across regions and globally.
* Partner with the global Customer Learning Team and fellow trainers to ensure consistent processes, programs and customer experience globally.
* Partner with internal subject matter experts (CSMs, Customer Learning & Scaled Solutions team members, Product, etc.) to develop a deep understanding of LinkedIn products and customers.
* Update training materials as directed.
* Review feedback and identify opportunities for improvement on an ongoing basis.
* Recommend changes to training materials and facilitation design.
* Manage & moderate the Customer Talent Community.
* Maintain participant records (e.g., registration, test scores, evaluations, and attendance).
* Prepare training reports (e.g., weekly progress reports and training summaries).
Basic Qualifications
* 1+ year in a Customer Training, virtual education or L&D environment.
* Experience delivering ILT / VILT learning programs.
* Business fluency in German or French.
Preferred Qualifications
* Knowledge in adult learning principles, both inside and outside of traditional classroom environments.
* Business fluency in Dutch.
* Passion for training and educating people.
* Strong presentation and communication skills.
* Direct work experience in a training capacity, including external training as well as internal curriculum development and execution.
* Professional and confident public presence; experience commanding large audiences as a trainer and/or speaker in both virtual and in‑person settings.
* Experience using virtual platforms such as MS Teams, Zoom, and LMS platforms such as Skilljar.
Additional Information
Suggested skills
* Customer Training
* Instructor led training
* Facilitation
* Presentation
* Communication
* Administration
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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