About Kinaxis
In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers.
Our regional offices serve as centralized hubs where employees and customers from across Europe can come together to work towards solving some of the biggest challenges facing supply chains. People matter at Kinaxis and we are committed to helping you grow professionally as you take the first step in crafting your career journey.
Location
This is a remote position. You can work from home and be located anywhere in Ireland.
About The Team
The Customer Support team is comprised of more than 50 experienced support professionals with an array of technical experience from various backgrounds. We have regional offices in NA, EMEA, and APAC to provide our customers global coverage as we handle more than 12,000 support cases annually.
This is a 12-month position, starting January 2026.
To be eligible for a Co-op or Intern position at Kinaxis, you must either be currently enrolled in full-time education or, if you are a recent/upcoming graduate, your graduation date must be within 12 months of the placement end date.
*What you will do*
* You will learn about could computing and very large data sets as you handle Service Requests for Infrastructure Updates, Customer Data Requests, Configuration Changes, and Data Model Changes among other tasks
* You will work with consultants, partners, and customer technical resources to provision, setup, test, and deploy customer environments
* Follow-up with internal and external customers to ensure problems were resolved and/or recommend further action to ensure non-recurrence and customer satisfaction
* Follow-up on Change Requests to insure correct implementation as well as gather evidence
* Providing liaison and coordination with other departments, when necessary, to obtain answers to or resolve urgent or complex customer/service problems and inquiries
* Auditing and recommending changes for Service Request handling procedures
* May perform additional projects as needed
*What we are looking for*
* Enrolled in a post-secondary diploma or degree in a related discipline
* The ability to handle multiple tasks simultaneously with an exceptional eye for detail as every Service Request has real business impact.
* Solid working knowledge of Window's environments, IIS, and experience with web-based applications
* Working knowledge of Microsoft Office applications (word, excel, power point, outlook)
* Strong Research and troubleshooting skills are required
*Things that would definitely help*
* Supply Chain knowledge is considered an asset
* Understanding of Large in-memory databases
* Working knowledge of relational database and query writing consider a valuable asset
* Experience in a customer-facing technical support position considered a valuable asset
We're accepting applications now through end of day on [Weekday, Month Day, Year]. All submissions will be reviewed during this time, as well as after the posting closes.
#Internship, #Intern,
Work With Impact:
Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands:
Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.
Social Responsibility at Kinaxis:
Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and these are some of the perks and benefits we created for our team:
* Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
* Flexible work options
* Physical and mental well-being programs
* Regularly scheduled virtual fitness classes
* Mentorship programs and training and career development
* Recognition programs and referral rewards
* Hackathons
For more information, visit the Kinaxis web site at or the company's blog at .
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.