Customer Service SpecialistSalary – €26,500 per annum(rising to €27,500 after successful completion of probation)Weatherbys has been a family run business since 1770 carrying forward the reputation of being an exciting place to work and grow. We appreciate and value all our employees and strive to ensure everyone is provided with the opportunity to develop and play an active role in achieving the organisation's aims and vision.We are currently recruiting for a Customer Service Specialist to join our team on a permanent basis. This position is based full-time in our laboratory in Naas, Ireland. Working 35 hours per week, Monday – Friday, 9am – 5pm, with 1-hour unpaid lunch break.The Customer Service Specialist will report to the Customer Services Manager and is responsible for maintaining and improving the experience of new and existing Weatherbys Scientific customers. The company prides itself on its history and integrity and the Customer Service Specialist is expected to be an advocate for the company in the market and market the Company in a way that aligns to the company's core values.Key Responsibilities:· Effectively delivers Customer Service using the agreed CRM and Laboratory Information tools.· Ensures a high level of liaison with other departments staff to ensure co-ordination of activities and understanding of common goals and customer needs.· Assists in the regular reports on status of specific customers, projects and enquiries.· Always represents the company with integrity and professionalism.· Provide customers with order verification, updates on work in progress, delivery dates, service level availability and pricing.· Checks purchase orders of customers for accuracy (quantity, price, description, service level etc.).· Enrols phone and e-mail orders into the CRM system.· Convert sales process notifications (confirmations, delays, etc.) into customer communications in a timely manner.· Proactively communicate to the sales team when identifying or receiving new business.· Operate within the sample receipt department when required.· File documentation promptly to comply with the company's SOPs and QMS standards.· Any other duties as required by the business.Key Competencies:· Proficient in MS Word, Excel and Outlook.· 1+ years customer service (or other customer facing role) experience.· Irish Leaving Certificate examination or equivalent passes in Maths and English.· Excellent verbal and written communication skills in English are essential.· Experience working with international logistics and freight forwarders (desired but not essential).· Experience working with CRM and LIMS software (desired but not essential).Benefits· 25 days holiday (plus bank holidays)· 1 additional day's holiday for every year worked up to 28 days· Access to employee perks and discount platform· Life assurance· Employee Assistance Programme (EAP)· Annual company race days· Regular eyesight tests· Free parkingClosing date: 27th October 2025Weatherbys upholds the principles of equality and diversity and actively promotes opportunity for all employees, both current and prospective.Job Types: Full-time, PermanentPay: Up to €27,500.00 per yearWork Location: In person