Concierge
Killarney Hotels Ltd is a collection of luxury hotels, including The Europe Hotel & Resort, The Dunloe Hotel & Gardens, and Ard na Sidhe Country House, owned by the Liebherr Group. We pride ourselves on providing exceptional service, hospitality, and culinary excellence to our guests and team members.
We are currently recruiting for a Concierge who will work in our Front of House Department. This seasonal, full-time position is available from April until the beginning of October.
Duties:
* Arrange guest activities, transportation, restaurant reservations, and special occasions amenities
* Set up and break down conference and banqueting functions
* Respond to guest queries over the phone, via email, and in person
* Maintain a professional image at all times; adhere to high standards of personal hygiene and grooming, in line with company policy
* Handle and store guest luggage from transport to rooms
* Liaise with drivers and guides to arrange pick-up and drop-off times
* Anticipate guest needs and deliver service to the highest quality standards
* Ensure cleanliness of luggage rooms and front of house areas
* Parking and transporting guests in hotel vehicles when required
* Perform other duties assigned by the Front Office Manager and Hotel Manager
Requirements:
* Excellent knowledge of local area and tourist attractions
* Previous experience in a similar role within a high-class hotel industry
* Strong communication skills
* Proficiency in Microsoft Office systems
* Familiarity with Opera system desirable
* Naturally warm and engaging personality, friendly and sociable
* Structured and organized work style, attention to detail essential
* Ability to thrive in a busy environment and as part of a team
* Fluent English language skills, both verbal and written, essential
* Irish driver's license required
Benefits:
* Competitive salaries
* Complimentary meals while on duty
* Free parking
* Pension schemes
* Employee discounts
* Career development opportunities
* Training programs
* Tax-saving schemes
* Employee social events
* Uniform maintenance provided