At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role:
* Set up/break down of conference and private dining rooms
* Preparation & service of food and beverage to guests including room service between 11pm - 7am
* To maintain a high standard of cleanliness of all public areas
* To assist the Night Manager in dealing with request and queries from guests
* To carry guests' luggage to and from bedrooms including group check ins/departures
* To promote and sell The Johnstown Estate Hotel facilities & services at all times
* Answer guest queries and telephone calls at the hotel reception desk in the absence of the Night Manager
* To carry out nightly security checks/fire walks of the property
* Ensure all external doors are locked and secure overnight
* Report any maintenance/health hazards to the Night Manager
* Any other reasonable request by Management
Requirements for the role:
* Minimum 2 years of experience of working in a similar role and/or environment
* A warm, friendly and approachable personality when dealing with fellow staff and guests.
* Accurate and efficient cash handling skills
* Proven ability to work well in a team and with their own initiative
* Flexibility to work varying shifts, including evenings, weekends, and holidays.