SUMMARY OF POSITION
Assist the Regional Workplace Manager/Assistant Workplace Manager in the delivery of the day-to-day facility operations, services, and maintenance activities at the assigned location(s). The position ensures Gartner assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. Assist in the achievement of Key Performance Indicators and operational targets for the responsible location(s) and wider account. Perform duties with integrity & diligence in a professional manner. Maintenance of key client stakeholder relationships.
MAJOR ACTIVITIES AND RESPONSIBLITIES
Client Stakeholder relationship management including senior client executives and workers council personnel where applicable.
Immediate escalation to line management of any out of line stakeholder relationships.
Provide support for guests, visitors and employees at Gartner locations.
Receiving, dispatching and monitoring of completion of work requests to technical staff, vendors or other service providers to ensure works are completed in a timely manner and closed down on CMMS.
Resolve problems associated with all building services including janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment.
Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within Gartner environment with minimal disruption, as needed. Assist with the coordination and scheduling of maintenance activities.
Seek to continuously improve processes, systems and overall Gartner satisfaction.
Assist with budgetary requests, analysis and reporting ensuring no out of line budgetary process and results.
Act as a liaison to Jones Lang LaSalle finance team and other account team members.
Help support facility specific cost savings targets to contribute to the account achieving significant savings.
Provide facility specific assistance to the project management team as needed or requested.
Provide support for meetings and conference room reservations, as needed and directed.
Read and understands the applicable Service Level Agreements, help achieve the Key Performance Indicators and scores favorably on the Gartner satisfaction surveys.
Ensure appropriate follow-up with customers.
MINIMUM BACKGROUND REQUIREMENTS
Education & Experience
High / Secondary school, or equivalent pass, in English & Math’s or 5+ years related experience in a similar position encompassing facilities/office services management and management of local and senior stakeholder relationships.
Skills
Sound inter-personal / communications skills with adequate skills to perform required job functions with minimal supervision. Willingness to continuously develop and improve. Strong PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functions
Environmental Conditions
Environmental conditions will be based on the job being performed and work will take place in an office setting.
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