KPRO and Paving - Piercetown, Dunboyne,Co. MeathOur Paving & Walling and KPRO businesses are high performance and profitable business unit supporting both our Irish and UK based customers. With best-in-class expertise and experience, underpinned by our technologically advanced facilities, we manufacture and retail a complete range of premium quality paving, walling, render and mortar products.As the Logistics Team Lead, you will oversee the shipping operations, ensuring seamless coordination between departments and providing top-notch service to our customers. This role involves leading a team, managing shipping processes, and resolving customer issues effectively.Responsibilities:Lead and manage the shipping/logistics team, providing guidance and support.Oversee the planning and coordination of product deliveries to ensure timely and accurate fulfilment within our SLA's.Handle complex customer inquiries and complaints, providing effective resolutions.Develop and implement shipping policies and procedures.Monitor and analyse shipping performance metrics to identify areas for improvement.Coordinate with suppliers, vendors, and internal departments to optimize the supply chain.Ensure accurate and timely processing of orders, returns, and exchanges.Maintain comprehensive records of shipping activities and customer interactions.Train and mentor team members to enhance their skills and performance.Develop and maintain strong relationships with key customers and stakeholders.Skills Required:Proven experience in shipping, customer service, or a related field.Strong leadership and team management abilities.Excellent communication and interpersonal skills.Proficiency in shipping software and customer service tools.In-depth knowledge of supply chain processes and best practices.What You Get:Kilsaran is an organization that believes that our people are our greatest strength, and our success is down to the dedication and enthusiasm of our team. As such, we have dedicated benefits structures to reward our team. The benefits on offer for this position are as follows:Competitive SalaryAnnual BonusTwenty-one Days Annual LeaveFurther Training and Development SupportAdditional Benefits:Sick Pay SchemeEmployee Assistance ProgrammeCycle-to-work SchemeCareer Progression OpportunitiesHiring Process Upon Application:Telephone Screening1 round interview processOffer Letter to Successful candidate