We are a leading retailer, providing fashion, homewares and food for our loyal customers. Our guiding principle is to deliver excellent quality products at competitive prices.
Job Description
The primary function of the Grocery Department Manager is to take accountability for their department, ensuring the delivery of exceptional customer care and operational standards to maximise sales and profitability while maintaining costs.
Main Responsibilities:
* To achieve targeted Key Performance Indicators (KPIs) for the department and any subsequent forecasts.
* To deliver the company's principles of operations and customer service.
* Lead the team, in a manner appropriate to the Brand, to deliver the agreed business strategy.
* Ensure all relevant trading safely and legal policies are in place and adhered to.
* Maximise sales through analysing sales data, department trading patterns and pre-empting customer needs and demands.
* In conjunction with senior management, maintain stock accuracy and ensure the department has the right choice and levels of product to drive sales.
* Demonstrate through role modelling how to deliver excellent customer service, ensuring the customer service programme is delivered.
* Monitor and address any variations to the cost base of the department on a week to week basis.
* Be constantly on the lookout for innovative ideas inside & outside the business.
* Set and implement department brand standards, ensuring they are achieved through regular monitoring within the agreed operating framework.
* Ensure that the Department complies with the layouts and adjacencies.
* Responsible for training your team in line with the brand training programme.
* Cooking your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service.
* Ensure all process and business changes are implemented as per the business requirement and on time.
* Provide feedback to senior managers on performance, key customer service developments and operational issues.