Details
You must be permitted to work in this country.
Minimum experience required: over 1 year.
Salary: Negotiable based skills and experience
Location: Sligo, IE
Essential Qualifications
* CIDESCO
* ITEC
Required Skills
* Beauty Therapy Specialist
* Deep Tissue Massage
* Facial Specialist
* Holistic Therapy Specialist
* Hydrotherapy
* Indian Head Massage
* Maternity Massage
* Stone Therapy
* Swedish Massage
Start date: Immediately.
Duties Will Include
* To ensure the delivery of a high standard of customer care and service is provided at all times in every area of the business in the Icon Spa.
* To ensure new staff have had the adequate training to deliver the highest standard of customer service.
* To ensure the hygiene and cleanliness of the Spa area, treatment rooms and implements that are required to perform treatments should all reach health and safety levels.
* Stock control including the ordering of retail and salon products should be carried out on regular occasions.
* Developing promotional opportunities to maximise the business potential.
* Rostering adequate levels of staff in conjunction with the manager.
* To liaise with the manager on a weekly basis with regard to any issues / incidents which may occur in the Spa
* To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel.
* To assist in empowering, encouraging and promoting employees to make on the spot guest satisfaction decisions.
* To assist in ensuring that all staff are trained and fully aware of 100% guest satisfaction and to implement agreed practices at all times.
* To ensure all guest queries are handled promptly and efficiently.
* To assist in ensuring all guest profiles are updated and maintained.
* To promote the Icon Spa, Life and Time where possible.
* To assist in achieving complex and departmental goals in relation to mystery audits, customer comment cards and to assist guests at all times.
* To report on all guest feedback to a Manager.
* To carry out Customer Relations Policy.
* To communicate our services and facilities to guests as required.
* To deal with any customer complaints in a professional manner and to notify management of these.
* To ensure that the guests needs and requirements are met.
* To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
The Ideal candidate will have the following
* Must have previous experience.
* Must hold an ITEC, CIBTAC or CIDESCO qualification and be qualified in both face and body treatments.
* Ability to work in a pressurised environment.
* Take pride in their appearance and keep up to date with the spa industry.
* Be enthusiastic, confident and passionate about the beauty industry.
* Ensure all treatments are carried out to the highest possible standard.
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