Delivery Operations Manager Job Description
At our organization, we are seeking an experienced Delivery Operations Manager to join our team. This individual will play a key role in building governance structures, driving operational excellence, and providing AI-powered strategic insights that enable critical business decisions.
Key Responsibilities:
1. Design and implement a comprehensive governance structure for the delivery organization ensuring clarity on decision-making escalation paths accountability.
2. Establish operational cadences for delivery reviews resource planning performance management across the leadership team creating forward-looking decision-ready reporting including skills heatmap coverage vs demand headcount actuals vs plan hiring progress tracking pipeline implications for resourcing enabling proactive capacity planning.
3. Create maintain AI-enhanced scorecards KPIs tracking delivery health utilization margins customer satisfaction project outcomes drive consistency alignment across all delivery metrics reporting performance management processes leveraging automation establishing single source truth organization
4. Analyze utilization trends capacity planning resource allocation using AI-powered analytics provide forward-looking insights inform hiring reskilling investment decisions own headcount management planning processes partnership Finance HR workforce modeling budget tracking hiring forecasts alignment strategic growth targets monitor delivery performance metrics project health margin customer satisfaction predictive analytics proactively identify risks improvement opportunities drive headcount-related decision making including business cases new roles backfill justifications contractor FTE analysis span control optimization partner Finance HR model workforce scenarios budget implications headcount aligned business growth AI tools scenario modeling translate complex operational data executive-ready insights recommendations drive strategic decisions leveraging AI-enhanced data visualization storytelling issue resolution execution act operational hub delivery issues invoicing discrepancies contract challenges resource conflicts customer escalations ensure issues tracked escalated appropriately brought resolution roll sleeves embed member Delivery team credibility hands-on involvement execution drive cross-functional collaboration Sales Legal Finance Customer Success resolve systemic delivery challenges develop execute remediation plans underperforming projects at-risk engagements data-driven insights corrective actions lead business performance reviews Delivery leadership team ensure AI-powered data-driven conversations clear action plans identify improve delivery processes tools methodologies enhance efficiency quality customer outcomes through think strategically prioritize results orientation foster culture operation excellence accountability continuous innovation responsible responsive thought leader strong communicator adaptable analytical storyteller innovative executor courageous collaborator driven difference maker proactively seeks learn communicates inspire confident problem solver challenging transformative visionary strives sustainable recognize inspires go-getter makes things happen creatively solution-focused trusted reputation highly respected industry stature time-esteemed expert razor-sharp insightful connectors breadth depth collaborative outside-the-box thinkers deal-breakers strategist dignified takes ownership commitment success rigorous high-performing symphony showcases optimize efficiencies impacted magnitude driven long-term flexibility achievements speakers conduct propels safe paced learners drivers prestige enhances seize future continuously inspiration leading negotiation activates engagement builds confidence serve ambitious recruit recruitment maniac impossible hello thank exceptionally supportive puts people together regular sponsors modern means great installations indeed mentors crisp motivates creates sky grew esteemed thoroughly contemporary structured crucial brains powerful lovely celebrated consultants objectives out-of-the-box carefully elegant rethink counts dive struggling plan/flow/time"<