The 4* Galmont Hotel & Spa is currently hiring waiting staff. Flexible availability essential.
MAIN PURPOSE OF THE JOB: To ensure that customers are served efficiently and that orders are served accurately and with courtesy to the standards required by the Company.
MAIN DUTIES AND RESPONSIBILITIES
* THIS JOB REQUIRES LATE NIGHT WORK
* Attend or read the handover briefing at the beginning of your shift to ensure that you are aware of any events or special requirements for the day.
* Set up for events as per the briefing.
* Maintain the highest levels of personal hygiene to comply with both Food Safety regulations and MHL Grooming policies
* Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.
* Greet customers in a welcoming manner and seat them where appropriate.
* Deliver a customer service experience that is warm, personal and engaging.
* Maintain a presence in the room regardless of how few customers there are during service, carrying a tray at all times.
* Take orders promptly, clearly and accurately. Complete till operations ensuring all procedures are adhered to and that all staff use their own pre-allocated micros card.
* Check frequently that guests are content with meal/beverage/service and ensure that all guests receive polite and courteous attention.
* Ensure tables are always free of unnecessary crockery, cutlery, sauces etc.
* Assist in the documentation of all quality standards and adhere to these standards at all times.
* Value the importance of teamwork showing respect for all members.
* Maintain a close working relationship with the Kitchen Team and other associated departments.
* Strive to have a complete knowledge of all elements of the food and beverage product in order to communicate comprehensively this product to the customer.
* You are responsible for efficient service with minimum fuss or delay.
* Daily cleaning duties such as sweeping, hovering and moping of floors/cleaning of equipment such as coffee machines/ using glass washers and to carry out extra duties such as deep cleaning as required.
* Ensure compliance, at all times, of all relevant legislation relating to weights and measures, licensing and under-age drinking.
* Adhere to all purchasing and stock control systems and procedures in place.
* Ensure that a complete handover is done with the on-coming shift and that any checklists, reports and tasks have been completed.
* Complete any reasonable task that is given to you by your supervisor without complaint or question
* Actively monitor the hotel's communication channels for updates and information such as Beekeeper and notice boards
* Respect guests and colleague's privacy and regard all information as confidential
Job Types: Full-time, Part-time, Permanent, Fixed term
Pay: From €13.70 per hour
Benefits:
* Additional leave
* Bike to work scheme
* Company events
* Employee assistance program
* Employee discount
* Food allowance
* On-site gym
* On-site parking
* Sick pay
* Wellness program
Ability to commute/relocate:
* Galway, CO. Galway: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* Ireland (required)
Work Location: In person