Role: Pharmacy Technician / Customer Service ManagerLocation: Dublin (hybrid – 3 days office / 2 days remote)The RoleThis position is the primary point of contact within a busy, professional office environment. The successful candidate will be confident, personable, and customer-focused, providing high-quality support to pharmacy clients and guidance on a range of systems and services.Role SpecificationAct as first-line customer support across a portfolio of pharmacy systems and related solutionsResolve pharmacy-related queries and accurately log all interactions on the CRM systemLiaise closely with internal teams to ensure timely resolution of customer issuesSupport field-based colleagues to ensure all outstanding queries are closedManage the central support mailbox across products and service linesBuild and maintain strong, professional relationships with customersAnswer inbound calls and take full ownership of queries through to resolutionSet up new customer accounts and follow up with suppliers for required detailsSupport training activities and internal departments as requiredSkills & ExperienceProven experience in customer service, sales, or a related support rolePharmacy Technician experience is essentialStrong communication and interpersonal skillsExcellent attention to detail with the ability to engage at all levelsAbility to manage multiple requests, prioritise effectively, and work under pressureWillingness and ability to learn new systems and support evolving product offeringsFor more information, contact Job Types: Full-time, PermanentPay: From €42,500.00 per yearBenefits:Employee discountFlexitimeOn-site parkingWork Location: In person