Posted: 22h ago
The role
Job ResponsibilitiesContractor & Maintenance Management - Oversee all Planned Preventative Maintenance (PPM) activities, ensuring works are completed on schedule and to required standards. Coordinate and supervise contractors and service providers while ensuring compliance with site rules and health and safety. Ensure that operational standards at the building meet the clients’ requirements. Maintain accurate records of maintenance logs, contractor reports, warranties, and compliance documentation. Support the management of reactive maintenance, ensuring swift response and minimal disruption to residents.Resident Liaison & Customer Service - Serve as the primary on-site contact for residents, handling queries, requests, and concerns with professionalism and discretion. Ensure a consistently high standard of resident experience, aligned with the expectations of a premium development. Manage communication channels (email, phone BuildingLink) and provide timely updates on scheduled works, or disruptions. Support move-ins, move-outs, and orientation for new residents. Build strong relationships with residents while maintaining appropriate boundaries and confidentiality.Building Operations & Compliance - Ensure the building is operated in line with health & safety legislation, fire safety standards, and property management best practices. Monitor and manage building systems (access control, CCTV, lifts, etc.) and escalate technical issues as needed. Assist with risk assessments, incident reporting, and emergency response procedures. Maintain high standards of cleanliness, presentation, and functionality across all common areas.Administration & Reporting - Prepare regular operational reports for the property management team, including maintenance updates, contractor performance, and resident feedback. Manage budgets related to minor works, consumables, and operational supplies. Maintain accurate digital and physical records, always ensuring audit readiness.Skills & Experience RequiredPrevious experience in residential property management, facilities management, hospitality, or a similar operational role.Strong understanding of PPM schedules, building systems, and contractor coordination.Excellent communication and interpersonal skills, with a natural ability to engage with residents in a polished, service-oriented manner.Strong organisational skills and the ability to manage multiple tasks simultaneously.Proficiency with BuildingLink, digital reporting tools, and Microsoft Office.Personal Attributes - Professional, calm, and confident presence on site. Solutions-focused mindset with strong attention to detail. Ability to work independently and take ownership of the building’s day-to-day operations. High level of discretion and respect for resident privacy. Commitment to maintaining a premium living environment.
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