Administration Scheduler
Blanchardstown & Inner-City Home Care is a not-for-profit home care company operating in parts of Dublin 1, 7 & 15.
We are committed to supporting people to stay happy at home by delivering quality homecare.
Role Overview
The Administration Scheduler works with our team in delivering the support that's required to effectively arrange care for our service users.
Your role involves working with our dedicated and highly trained team of carers and the supportive administration team, arranging calls, managing schedules, handling inquiries and maintaining accurate records.
Key Responsibilities
Schedule calls to suit Service User needs as set out in their Home Care and Support Plan and ensure Carer rosters are manageable.
Screen, respond to and forward incoming calls appropriately, dealing with queries from service users, employees, public and visitors.
Maintain, correct, collate, validate and process data effectively.
Manage annual leave and sick leave while ensuring care is continuously provided.
Perform other duties as required to support the efficient operation of the business.
Qualifications
Previous scheduling experience is an advantage.
Good telephone manner and excellent communication skills.
Proficiency in MS Office (Excel, Word & Outlook).
Ability to work effectively in a busy environment.
Commitment to full training and ongoing development.
Working Hours
Monday – Friday
8.30am – 4.30pm
Additional on-call monitoring on an occasional basis
Benefits and Working Conditions
Permanent contract, subject to successful completion of 6-month probation.
23 days annual leave.
Time off in lieu for any additional hours worked.
Career progression opportunities.
Employee Assistance Programme.
Training support and mandatory Garda vetting provided.
Uniforms supplied for staff.
Location
North Road, Finglas, Dublin 11
#J-*****-Ljbffr