Job Title: Service Administrator
Responsible to: Service Manager
Main Purpose of Job:
We are currently recruiting for a Service Administrator to join the Connolly Motor Group, within the Service team, at Hyundai Galway.
The role:
The successful candidate will work closely with the Service Advisors, Service Manager and the Workshop. You will be tasked with invoicing, administration within the service department.
Role Responsibilities:
* Take service bookings
* Preparing documentation relating to transactions, in a methodical and accurate manner
* Maintaining an efficient document storage system, which allows for prompt retrieval of information.
* Processing of service plan and internal vehicle preparation invoices
* Preparing accurate quotations for vehicle servicing and maintenance needs.
* Maintaining accurate payment records.
* Providing a quotation and invoices for the customer
* Communicating with the workshop and service advisors to ascertain the level of work required
* Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
* Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate parts
* Communicates the customer requirements to the workshop in a legible, clear and understandable manner
* Monitors work progress to ensure the vehicle will be ready at the time agreed with the customer
* Creates the invoice for work completed
* Completes any other appropriate activities as specified by the Service Manager
Customer Service
* Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policies
* Understands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulations
* Obtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulations
The person:
Skills and Competencies:
* Motor sector experience is not essential but desirable
* Min 1 year Administration experience would be beneficial
* Strong communication skills with internal and external customers, suppliers and the manufacturer
* Strong problem-solving ability to identify and resolve customers issues in a professional and empathetic manner
* Attention to detail
* Work independently in a busy, active environment, managing own time and workflow effectively
* Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance
* Build strong interdepartmental relationships and pay close attention to other department requirements
* Time Management skills