Job Overview
The Grocery Department Manager plays a vital role in driving sales and profitability while maintaining operational standards. This position requires strong leadership skills, customer focus, and commercial acumen to inspire team performance and deliver exceptional results.
Key Responsibilities:
• Deliver Sales Growth: Analyze sales data, department trading patterns, and pre-empt customer needs to maximize revenue.
• Lead the Team: Coach and motivate staff to achieve outstanding results, ensuring they are knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene, and customer service.
• Maintain Operational Excellence: Implement business changes as required, ensuring compliance with layouts, adjacencies, and quality standards.
• Drive Customer Focus: Deliver excellent customer service, ensuring the 'Dunnes Stores Experience' customer service programme is implemented and adhered to.
• Foster Innovation: Continuously look for innovative ideas within and outside the business, setting and implementing department brand standards.
• Manage Performance: Monitor and address variations to the cost base, providing feedback to senior managers on performance and key customer service developments.
Requirements:
• Excellent communication, coaching, and leadership skills.
• Customer-focused approach.
• Strong organizational and time management skills.
• Commercial mind-set and relevant product knowledge.
• Problem-solving and decision-making abilities.
• Merchandising skills.
• People management skills.
• IT skills.
• Department or team leader level experience in a fast-paced retail environment.