Department:LoyaltyLocation:Dublin 18Compensation:€29,000 - €34,500 / yearDescriptionYuno Energy entered the Irish market in late 2023 as a disruptive new supplier of residential electricity.With an ambitious mission to help Irish consumers save energy and money through a data-driven, app-based offering, Yuno Energy is revolutionising how people interact with their energy.Designed to offer radical transparency and reward energy efficiency, Yuno Energy's app-first approach provides a clear view of users' energy habits, detailing every hour, unit, and cent of their usage – with just a few taps.We're offering ambitious candidates the chance to grow their careers in a fast-paced and challenging work environment that's part of a wider group with over 500 employees.The RoleWe are seeking an Advisor for our growing Yuno Change of Tenancy Team. This is a high-reward job with fantastic progression opportunities in Yuno Energy. It is an office-based role, with option for Hybrid setting, pending the successful completion of the probation period.The successful candidate will be responsible to cross-sell and onboard to new customers joining Yuno Energy through the Change of Tenancy channels, via phone, webforms, chat and emails.Key ResponsibilitiesUse customer rapport building skills to minimise existing customer churn & maximize new customer sign-ups.Provide a superb customer onboarding experience.Offer outstanding support to customer queries.A suite of Sales & Retention tools available to encourage customers to stay/take-up Yuno services.Accurately complete administrative tasks relating to account creation & customer onboarding.What you need to succeed:Experience working within a sales or retention role desired.Excellent interpersonal, problem solving and relationship management skills.Proven Customer Support/Service experience or experience as a Client Service Representative in a Call Centre environment.Strong phone contact handling skills and active listeningStrong Microsoft Office Skills required.Familiarity with CRM systems and practicesExcellent communication and presentation skillsAbility to multi-task, priorities, and manage time effectively.What we will do for you:Competitive salary starting at €29,000 per year plus a €5,500 KPIs OTE and an additional uncapped sales commission structure.Great career progression opportunitiesContinual training and development21 days annual leave, increasing with serviceYuno Staff TariffsGreat staff social events provided by employee-led Wellness & Sports, CSR and Social committeesFriday breakfast, large selection availableMonthly beer and pizza on the first Friday of each MonthRegular Fruit drops, twice a weekRefer a Friend SchemeEmployee Assistance ProgramTax Saver Travel TicketsBike to Work SchemePension Contribution Scheme after 12 months of service