About JLLJLL is a professional services and investment management firm specializing in real estate, helping organizations worldwide achieve their ambitions by owning, occupying, and investing in real estate.We shape the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.Role PurposeA customer‑focused Account Director will manage JLL’s overall contractual facilities management and project management performance globally for a fast‑paced, forward‑thinking client.ResponsibilitiesDeliver total facilities and project management services to the highest standard across all global regions.Set quality and efficiency standards at the client’s sites worldwide.Implement and enforce effective cost and quality controls across global operations.Ensure all personnel involved with the client’s account comply with local company and labour laws, JLL policies and procedures, and the specified account structure.Maintain continuous operation of critical services with no downtime at any location.Achieve high client satisfaction by providing excellent service and promptly resolving complaints.Prepare and conduct client meetings with diligent follow‑up, ensuring timely delivery of services.Instill these values in staff across all regions.Communicate clear goals and objectives to global staff and embody strong cultural indicators agreed upon between JLL and client leadership.Lead, motivate, and galvanize staff across diverse cultural contexts to achieve business targets.Build quality teams across multiple regions that consistently meet business targets.Provide guidance and coaching to staff across time zones and cultural boundaries.Reward hard work and positive results across the global team.Demonstrate commitment to the client’s objectives in all markets.Stay informed about developments affecting the client and its business in all operating regions.Understand the client’s mission and goals from a global perspective.Coordinate and align regional delivery teams to ensure consistent service standards and operational excellence worldwide.Manage relationships with regional JLL leadership and client stakeholders across Americas, EMEA, and Asia Pacific.Drive global best‑practice sharing and knowledge transfer across the account.Required Experience and SkillsProven track record in delivering total facilities and project management solutions; managing complex global account structures.Experience in running multiple operational FM and PM teams across locations, countries, and regions.Navigation of global matrix business environments across multiple continents and time zones.Managing culturally diverse teams and understanding regional business practices, regulations, and market dynamics.Handling client and firm sensitivities, knowing when to escalate with urgency or de‑escalate risks across different cultural contexts.Balancing client and firm interests on a global scale.Translating client needs into existing or new business growth opportunities across multiple markets.Discerning when to consult the client versus being the client’s advocate, ally, critic, or defender of the service delivery team.Management of a global account P&L with multi‑currency considerations.Understanding key technical processes and their impact on service delivery across regulatory environments.Strong leadership skills with the acumen to manage performance of global delivery teams.Experience in global management reporting and synthesizing data from multiple regions.Strong presentation, interaction, and communication skills across cultures and time zones.Drive account delivery optimization and continuous improvement/transformation on a global scale.Confidence with team/client interactions globally, using emotional intelligence with diverse teams and clients.Ability to bring clarity, perspective, and oversight to account teams across multiple geographies.Comfortable with significant international travel (up to 40–50% of time).Experience managing virtual global teams across multiple time zones.Proven ability to build and maintain strategic relationships at the C‑suite level globally.BenefitsWe offer an entrepreneurial, inclusive culture with a Total Rewards program that reflects our commitment to career development, recognition, wellbeing, benefits, and pay.LocationOn‑site – Dublin, Ireland (global travel required)
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