Job Overview
The Sales Development Coordinator plays a pivotal role in achieving individual sales targets while leading and coordinating commercial sales and superior customer service within the office. This role involves working closely with and reporting to the Branch Manager, who expects results-oriented performance.
Key Responsibilities
* Achieve individual sales targets through proactive prospecting, up-selling, and cross-selling within the office.
* Manage daily office administration, ensuring clear understanding and implementation of tasks through regular meetings and direction.
* Address customer queries and refer unresolved or technical issues to relevant personnel.
* Ensure compliance with company systems and procedures as laid down by the Company.
* Work flexibly within the Sales Office, participating in various office tasks.
* Acquire and maintain comprehensive knowledge of the Company's product range and complete relevant industry qualifications as necessary.
* Develop mutually beneficial working relationships with local advisors to enhance overall FBD Group service delivery to customers.
* Participate in account management initiatives for Commercial business.
* Assist customers at the initial notification of claims stage in accordance with company procedures.
* Take responsibility for individual outstanding debit/premium collections.
* Provide dedicated support to the Branch Manager/Sales Executive.
* Motivate and encourage the Sales Office team, providing leadership, support, and development assistance as required.
* Monitor and measure Sales Advisor performance, offering regular feedback and coaching when necessary.
Required Skills and Qualifications
Approved Product Advisor (APA), Approved Product Professional (APP), Certified Insurance Practitioner (CIP) or Grandfathered Accreditation are essential qualifications for this role.
Benefits
This is a challenging and rewarding role that offers the opportunity to work in a dynamic and supportive team environment. The ideal candidate will possess:
* The ability to achieve results through others
* Coaching and mentoring skills
* Excellent communication skills
About Us
We are an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported.