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IMPORTANT NOTE: Only applicants currently in Spain and eligible to work in Spain will be considered. No sponsorship provided.
We are looking for IOS/MAC Devices Troubleshooting Experts for a fully onsite role in Cork, Ireland. This is a no-negotiation position, so please only apply if you meet all the required criteria.
Desktop Support
Contract– Long-term starting with 6 months
Cork, Ireland – 5 days a week on-site.
Day Rate: 200 - 220 Euro/Day
Job Description:
Mandatory Skills: Desktop Support and troubleshooting macOS and iOS operating systems
Experience: 3-5 Years.
Scope:
* Provide technical support to Apple employees and contractors in person
* Provide high level of customer service and professionalism in accordance with Apple policies, practices, and expectations
* Diagnose and troubleshoot technical issues according to Apple expectations
* Document issues, troubleshooting steps, and resolutions in ticketing system
* Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
* Escalate unresolved complex issues to appropriate support teams
KEY QUALIFICATIONS
* Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
* Excellent English-language oral and written communication skills
* Excellent time management and multi-tasking skills
* Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
* Ability to maintain composure and customer-service focus in stressful situations
* Motivation and ability to work as part of a distributed team
* Conceptual understanding of IP networking and basic network troubleshooting skills
* Conceptual understanding of multi-tiered and web-based information systems architecture
* Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
* Experience troubleshooting macOS and iOS operating systems
* Experience using an IT service management or CRM system for tracking technical support cases
* Experience using a knowledge base system
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* Airlines and Aviation
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