Job Title: Operational Manager
About the Role:
We are seeking a skilled and experienced Operational Manager to lead our team at the Cliffs of Moher Experience. The successful candidate will be responsible for overseeing the day-to-day operations of the site, ensuring a world-class visitor experience, and managing a team of staff.
Key Responsibilities:
* Coordinate all operational activity at the Cliffs of Moher Experience to ensure customers receive a world-class visitor experience.
* Communicate expectations and implement all Standard Operating Procedures and Policies to all staff and managers on site.
* Comply with legislative standards, policy procedures, handbook, and Company standards and expectations of the Company.
* Approve rostering of all staff on a monthly basis to ensure adequate staffing of the Cliffs of Moher Experience Site.
* Supervise the daily roster to ensure efficiency of staffing and accountability for work tasks.
* Health and Safety onsite at the Cliffs of Moher Experience Development DAC West visitor attraction site of employees and visitors.
* Advance operational planning and managing capacity at the Cliffs of Moher Experience Development DAC West site.
* Development and execution of new products and services with Marketing Department.
* Dealing with scheduled service licencing, requests, amendments, and breach to licence.
* Trade communications Operational.
* Supervision and performance management of Operational Duty Managers, Facilities Manager, and Supervisors.
* Maintenance of site and facilities standards and overall facility management as a World Class Visitor Experience.
* Operational reporting as required to the General Manager Clare Tourism Development DAC West.
* Onsite signage and advance digital signage.
* Customer complaints handling.
* Dealing with different types of crisis management, including weather, fire evacuation, etc.
* Develop operational plans to improve the overall operation of the Cliffs of Moher Experience site.
* Establish and maintain effective internal communications and meetings structures to ensure optimum teamwork and productivity.
* Establish and maintain a prominent level of visibility and involvement on the various sites.
* Establish and maintain effective employee relations including open communication with all employees.
* Deli-ver on specific projects that may be assigned from time to time.
* Research, recommend, and introduce methods, products, and services to improve the service delivery system as it relates to the Cliffs of Moher Experience site.
* Special projects as directed by the Company.
* Participate in outreach activities to support Clare County Council associated tourist attractions and services as required.
* Manage the operational budget.
* Deputise for General Manager West as required.
Requirements:
* Proven track record in operational health and safety management with at least 3 years management experience.
* Candidate will ideally have a Diploma/Degree in a similar or related discipline in tourism/visitor management.
* A health and safety qualification an advantage.
* Experience in workforce management systems packages.
* Flexibility and a strong problem-solving approach to issues.
* Experience of managing people in a small to medium size enterprise.
* Ability to demonstrate a high level of teamwork and motivation skills.
* Proven organisational skills and experience in multi-tasking.
* A commitment to excellence, continual innovation, and world-class service delivery.
* Qualifications or experience as shown above.
* Ability to enforce Company standards, policies, and procedures with employees.
* Ability to focus attention to details.
* Ability to perform job functions to standards under pressure.
* Ability to ensure security and confidentiality of visitor and Company information.
Working Conditions:
* Strong work ethic with a flexible attitude and approach.
* Willingness to put in extra effort to ensure a world-class visitor experience is delivered.
* Applicants should have a full, clean driving licence.
* A strategic approach to the operation, be open to change, and have excellent interpersonal skills.
Hours of Work: 40 hours per week
Annual Leave: 25 days
Location: Cliffs of Moher Experience, Lislorkan, Liscannor, Co Clare, and will include travel to Clare Tourism Development DAC offices and sites.
Probation: A period of probation of six months.