Job Overview:
We are seeking a dedicated individual to join our dynamic recruitment team as a Candidate & Customer Success Representative. This role plays a crucial part in ensuring the smooth execution of daily operations, from candidate placement to ongoing engagement and satisfaction.
Responsibilities:
* Monitor client shift requests and translate them to shift bookings utilizing our shift fulfillment technology.
* Manage candidates' bookings, process shift cancellations and find replacements to reduce the impact on fulfillment.
* Proactively engage with candidates to build strong relationships, understand their needs, shift availability, and schedule them to work.
* Keep candidates' records up to date in all systems following standard operating procedures.
* Work with candidates to maximize availability utilization and improve overall candidate experience and utilization.
* Collaborate with consultants to address any candidate concerns or challenges.
Key Accountabilities:
* Liaise with healthcare organizations to acknowledge all shifts requests providing timely updates on shift requests and filled rosters.
* Liaise with healthcare organisations to provide updates on booking cancellations as well as confirmed candidate replacements.
* Collaborate with consultants to address any client concerns or challenges.
Benefits:
* Wellbeing: Up to 27 days' annual leave, with additional leave for those with 5+ and 10+ years' service. Plus, an additional day off for our birthday.
* Reward: We offer a joint-contribution pension scheme. Also, we celebrate success through monthly Fun Fridays and annual events.
* Health: Fully subsidized Healthcare scheme along with a suite of programmes across our wellness & diversity platform.
* Learning & Development - We tailor and develop specific training plans for your career progression.
* Access to World Class Sales Training Family - We also contribute to Paternity & Maternity leave.
Skills:
* Organisation
* Communication
* Customer Service
* Time Management