Business Operations Director
This role will report directly to the Acting Regulatory Enablement Manager.
The successful candidate will provide support and leadership to the Acting Regulatory Enablement Manager and:
* Ensure efficient case creation, scheduling, management, and processing of applications assigned to the group.
* Act as “Business Owner” or “Subject Matter Expert” on key departmental projects and technological support systems.
* Provide leadership, support, and management of assigned staff within the section.
* Contribute to the continual development of the section.
The Business Operations Director will work closely with:
* Other leaders and managers within the Regulatory Enablement section.
* The Director of Human Products Authorisation & Registration and management team.
Key Responsibilities
Strategic Objectives
* Support the Acting Regulatory Enablement Manager in the management and ongoing development of the section.
* Work closely with other managers in the section and management team to ensure they have access to efficient and effective administrative support.
* Develop strategic plans for the section with the Acting Regulatory Enablement Manager and other managers.
* Contribute and provide support to projects within the section as required.
* Manage and develop assigned staff in the section.
* Work with colleagues in the section to prioritise objectives and achieve strategic goals.
Operational Management
* Organise, plan, and manage work allocated to teams.
* Provide project management for cases as required.
* Monitor progress and status of cases, including adherence to timelines.
* Manage the quality and volume of output for the team, including monitoring and improving quality standards.
* Compile statistical data analysis and report regularly on progress against specified targets and objectives.
* Attend and contribute to meetings of the Human Products Authorisation & Registration department.
* Ensure correct utilisation of IT systems to support efficient licensing of applications.
Quality and Knowledge Management
* Deploy and adhere to HPRA Quality Management System procedures and policies within the section.
* Develop and create standard operating procedures and practices with the management team and colleagues.
* Participate in internal audits and implement corrective actions as required.
* Ensure available information and knowledge across HPRA is effectively used by the team.
Performance Management
* Set appropriate performance targets for the teams with the Acting HPAR Regulatory Enablement Manager.
* Communicate goals, objectives, and performance targets effectively to the team.
* Co-ordinate and participate in the performance development programme within the team.
* Promote effective performance within the Business Process Co-ordination Section.
* Identify and resolve issues impacting performance.
* Recognise good performance and promote a culture of performance improvement within the section.
* Prepare individual training plans for inclusion in annual organisation training plan.
Communications/Customer Service
* Provide timely feedback to team members.
* Represent the views of the team to the wider organisation.
* Attend and contribute to internal and external meetings, as appropriate.
* Work with the team to deliver efficient and effective customer service.
* Ensure responses to queries are in line with the service charter.
HR/People Management
* Manage and supervise the teams.
* Recruit and select section staff, working with HR and the Acting Regulatory Enablement manager.
* Provide front-line HR management of staff, managing flexitime, annual leave, probationary reviews, etc.
* Support all staff members of the section.
* Provide high-quality induction and ongoing training for staff, including on-the-job training.
* Oversee the development of staff, including developing individual training plans and maintaining training records and documentation.
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