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Customer service manager

Ennis
Verbatim Pharma
Customer service manager
Posted: 23h ago
Offer description

Customer Relationship Manager |County Clare, Ireland (Onsite) | Life Sciences & Specialist LogisticsDo you enjoy leading teams, supporting customers, and working hands-on to keep operations running smoothly? Are you confident managing relationships and solving problems in a fast-paced environment?We're looking for a Customer Relationship Manager to oversee a small, experienced team and act as the key connection between customers and internal operations.What's in It for YouA supportive, easy-going culture with high autonomyOpportunity to shape the role and grow into mid-managementWork daily with cross-functional teams across logistics, quality, operations, finance, and productionJoin a stable, collaborative team with long tenure and strong team spiritWhat You'll Be DoingLead and support a team of three customer service specialistsAct as the primary escalation point for customer issuesGet hands-on with customer communication, documentation, and daily operationsCoordinate with internal teams to ensure smooth workflowContribute to process improvements, reporting, and customer relationship growthWhat We're Looking ForIdeally experience in logistics and life sciencesStrong communication and relationship-building skillsHands-on, detail-oriented, and comfortable taking ownershipOrganised and adaptable, with the ability to manage shifting priorities

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Customer service manager
Ennis
Verbatim Pharma
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