**Job Title:** Enterprise Client Success Specialist
As an Enterprise Client Success Specialist, you will play a pivotal role in ensuring seamless service delivery and operational excellence for enterprise clients.
You'll strike a balance between responsive support and proactive outreach—handling merchant & stakeholder queries, assisting merchants with our services, educating them on industry-specific issues, and collaborating across internal teams.
Your responsibilities will include ensuring smooth operations, fostering healthy merchant relationships, and achieving optimal outcomes across our portfolio. Your role will require problem-solving, advocacy on behalf of merchants, and ensuring operational excellence.
Key skills and qualifications:
* Proficiency in Salesforce (preferred)
* Expertise in ticketing & case management tools
* Strong understanding of compliance and risk documentation
* Account configuration skills
* Excellent client communication & reporting skills
This is a great opportunity to join a high-impact team supporting enterprise-level customers. You'll play a central role in enhancing customer satisfaction, streamlining service delivery, and driving operational improvements.