As Senior Systems Engineer, you will play a critical role in providing technical support to our internal team, ensuring the smooth operation of desktops, laptops, peripherals, and software applications.
In addition to resolving escalated desktop issues, you will leverage your basic server and network knowledge to troubleshoot and address related issues.
You will also contribute to vulnerability management activities and ITSM processes to enhance service delivery and customer satisfaction.
Key Responsibilities
Network L1 experience in managing Cisco switches and network devices
Provide second-level technical support for desktops, laptops, printers, and other end-user devices
Troubleshoot and resolve complex hardware and software issues, escalating as needed
Administer and maintain servers, including installation, configuration, and patch management
Assist with network troubleshooting and configuration tasks
Participate in vulnerability management activities, including scanning, remediation, and reporting
Collaborate with the IT team to implement ITSM best practices and ensure adherence to service level agreements (SLAs)
Document support activities, solutions, and procedures for knowledge sharing and process improvement
Participate in IT projects and initiatives, contributing to design, implementation, and testing efforts
IT asset management
Strong knowledge on ITIL process
Requirements
Strong experience in vulnerability management including scanning, remediation, and reporting
Bachelor's degree in Computer Science, Information Technology, or related field preferred
2+ years of experience in desktop support, with a strong understanding of Windows operating systems
Basic knowledge of server administration, including Windows Server and/or Linux
Familiarity with networking concepts, protocols, and troubleshooting techniques
Experience with vulnerability management tools and practices
Understanding of IT Service Management principles and ITIL framework
Relevant certifications such as CompTIA Security+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA)
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in a fast-paced environment
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