(Hybrid or Remote Option)
Ambitious fintech startup on a mission to redefine how businesses manage and scale their financial operations.
Cutting-edge SaaS platform brings automation, intelligence, and transparency to enterprise finance - empowering teams to make smarter, faster decisions.
As a key member of the Customer Success team, you'll work directly with enterprise clients across fintech, SaaS, and technology sectors - guiding them through onboarding, adoption, and expansion.
You'll blend strategic thinking with hands-on execution, acting as both advisor and advocate.
What You'll Do Serve as the primary point of contact for a portfolio of enterprise customers, building strong, trust-based relationships.
Lead onboarding and implementation to ensure smooth adoption and early success.
Drive customer engagement and retention, identifying opportunities for growth and expansion.
Collaborate cross-functionally with Product, Sales, and Engineering to represent customer needs and feedback.
Analyze usage data and business outcomes to deliver proactive recommendations and measurable value.
Champion the customer voice internally, influencing product direction and roadmap priorities.
Bring a hands-on, roll-up-your-sleeves attitude to help shape and refine our success processes as they scale.
About You 4-6 years of experience in Customer Success, Account Management, or Implementation, ideally within Fintech, SaaS, or tech.
Proven ability to manage enterprise-level relationships and drive measurable client outcomes.
Comfortable in a fast-paced, startup environment - adaptable, proactive, and execution-focused.
Excellent communication, problem-solving, and project management skills.
Strong understanding of B2B software products, with a curiosity to learn complex technologies.
Empathy, ownership, and a genuine desire to help customers succeed.