Job Overview:
We are seeking a Technical Support Specialist to join our team. This role will involve providing technical support via chat or email to customers using WordPress page builder plugins.
Key Responsibilities:
The ideal candidate will have excellent troubleshooting and technical issue analysis skills, as well as the ability to communicate complex technical ideas clearly in English.
Additional responsibilities include:
* Breaking down technical processes and guiding customers through them
* Working under pressure to resolve customer issues quickly and professionally
* Communicating with web professionals from around the world via tickets, emails, and live-chat
* Maintaining transparency and accountability throughout the customer support process
Requirements:
To be successful in this role, you will need:
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* A passion for customer service and a willingness to learn
* Experience with WordPress, HTML, CSS, and web servers an advantage
Benefits:
This is an entry-level position that can be a gateway role to any aspiring web technologist. With a strong work ethic and a willingness to learn, you can develop your skills and progress in your career.
We offer a dynamic and supportive work environment, with opportunities for growth and development.