Client Service Account Manager
We are seeking an experienced professional to maintain and enhance best-in-class client service to a designated portfolio of top-tier Treasury Services clients.
* Maintain and broaden partnerships with clients through effective communication and proactive issue resolution.
* Develop strategic client plans that meet their evolving needs and provide solutions to enhance their business.
* Analyse payment and associated activities to identify efficiencies and cross-sell opportunities.
Key Responsibilities:
* Develop internal partnerships with Sales, Operations, Product, and Technology teams.
* Identify and escalate potential risks associated with client activities.
* Record all client interactions, including calls, meetings, issues, and proactive communications.
Essential Skills:
* Excellent verbal and written communication skills.
* Ability to work effectively under pressure while maintaining a professional manner.
* Dual ability to work effectively as both a team player and alone.
About the Role:
J.P. Morgan is a global leader in financial services providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.