Social network you want to login/join with:Service Delivery Manager - Application Managed Services | Manager | Technology Consulting | Advisory, Dublin 1Client: PwCLocation: Dublin 1, IrelandJob Category: OtherEU work permit required: YesJob Reference: 363d9262c111Job Views: 10Posted: 12.08.2025Expiry Date: 26.09.2025Job Description:DescriptionSummary: PwC Ireland - Bring Your Experience, Grow Your Skills, Unlock Your PotentialWe are a community of solvers combining human ingenuity, experience and technology innovation to deliver sustained outcomes and build trust.We are senior technology and digital leads, experienced in scoping, and delivering large transformation programmes, leading senior partners in complex matrix environments.About PwC Technology Consulting:At PwC, we recognize the opportunities that can be achieved when we embrace what technology has to offer. Our Technology Consulting team is dedicated to leveraging technology to solve complex business problems for our clients. We work with Ireland’s largest organizations across various industries including financial services, healthcare, and the public sector. With PwC, you will have the opportunity to work across the entire technology lifecycle, from developing IT strategy to system implementation.Purpose-led work you’ll be part ofAs a Manager, you’ll work as part of a team of solutions-driven and problem-solving individuals, applying your technology experience and stakeholder management skills to drive projects from strategy to execution. Responsibilities include:Oversee end-to-end delivery of technology services, ensuring projects are completed on time and within budget.Manage client interactions and serve as the primary contact for service-related matters.Collaborate with cross-functional teams to design and implement service delivery strategies aligned with business goals.Monitor and report on service delivery metrics, proactively addressing issues.Conduct service reviews with clients to assess satisfaction and gather feedback for improvement.Develop and maintain strong client relationships to ensure high service levels and retention.Lead a team of service delivery professionals, providing coaching and development.Ensure compliance with standards and regulations throughout service delivery.Your ProfileSolid understanding of technology service management principles across SAP, Oracle, Workday, Microsoft, and/or Salesforce.Strong leadership skills with experience managing teams and projects.Excellent communication and interpersonal skills for client management.Proficient in project management methodologies and tools.Ability to analyze data for performance insights.Experience with ITIL frameworks and service management software.Unlock your potential with PwC IrelandWe believe challenges are better solved together! We empower our people to change the world. Powered by the latest technology, you’ll be part of innovative teams encouraged to collaborate and create impactful solutions. This work and our development programs will help unlock your potential and advance your career.Enjoy PwC’s perksWe reward impact and support wellbeing through competitive compensation, inclusive benefits, and flexible programs to help you thrive in work and life. Learn more about us at our website.Being appreciated for being youOur most valuable asset is our people. We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, orientation, age, marital status, veteran or disability status. We are committed to inclusion and belonging initiatives.We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us for more information.EducationDegrees/Field of Study required or preferred: (Specify here)Certifications(Specify here)Required Skills(Specify here)Optional SkillsAccepting Feedback, Active Listening, Analytical Reasoning, Business Data Analytics, Business Management, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Support, Implementing Technology, Inclusion, Learning Agility, Performance Assessment, and more.Desired Languages(Specify here)Travel RequirementsUp to 20%Available for Work Visa Sponsorship?YesGovernment Clearance Required?NoJob Posting End Date
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