Job Description
We are seeking a skilled IT Support Agent to join our Corporate IT Service Desk Team. The successful candidate will provide top-notch technical assistance to our team members, ensuring seamless support and minimizing downtime.
The ideal candidate will have excellent communication skills, be proactive in problem-solving, and possess a strong analytical mindset. They should also be able to work well in a team environment, with the ability to collaborate effectively with colleagues.
Key Responsibilities
* Provide Tier 1 support for hardware and software issues
* Troubleshoot complex technical problems efficiently
* Maintain accurate records of resolutions and knowledge base updates
* Foster strong relationships with end-users through exceptional customer service skills