We are seeking a highly skilled customer success professional to lead our onboarding programs for enterprise-level clients. This role is responsible for ensuring ongoing success by understanding client motivators, strategic goals, and business outcomes.
Key Responsibilities
* Proactively manage onboarding programs for enterprise-level clients to guarantee continued satisfaction and adoption
* Collaborate with clients on internal communications and employee engagement strategies to foster a culture of success
* Create customized success plans for clients and drive adoption, expansion, and loyalty
* Facilitate workshops on best practices around sponsorship, governance, adoption, platform maturity, and techniques for successful implementation
* Conduct regular executive business reviews and checkpoints with client champions within the C-suite and executive leadership
* Represent the voice of the client by engaging with product and engineering teams to enable continuous improvements and enhancements
Required Skills and Qualifications
* Demonstrate over eight years of B2B SaaS customer success or consulting experience with global enterprise-level clients
* Lead technology solution implementations for diverse client portfolios and drive revenue growth
* Manage revenue portfolios for enterprise-level clients with a proven track record of success and high renewal rates
* Drive user adoption and consistently achieve exceptional results in client satisfaction and retention
* Be customer-obsessed, passionate about delivering exceptional value, and driving positive impact for clients
As a member of our team, you will have the opportunity to work in a hybrid environment, with benefits that support your physical, mental, emotional, and financial well-being, as well as opportunities for career growth and development.
This role requires a unique blend of technical expertise, business acumen, and interpersonal skills. If you are a results-driven professional with a passion for delivering exceptional client experiences, we encourage you to apply.