We are looking for a Reservations Agent to join our team! 4 day working week A little about the role: You will be assisting and supporting the team taking reservations calls and email enquiries to the hotel for bedroom bookings at the hotel. This role will involve delivering a high level of customer service, great attention to detail and working as part of a team. We are looking for an ambitious, energetic & guest focused individual to join us. Working Hours can vary on a shift pattern from 8.30 - 18.30 plus one weekend a month upon completion of training. Main Responsibilities: Answering inbound calls for Hotel Bedroom Reservations Responsible for inputting Hotel Bookings onto the hotels various systems Responding to email enquiries about hotel facilities and hotel availability in a timely manner Daily Administration Tasks Proactively sell hotel bedrooms, ensuring the opportunity to achieve secondary spend. Working as Part of a Team Excellent Employee Benefits and Career Opportunities working with us: The Slieve Russell Hotel and Country Club is certified a Best Workplace Ireland in Hospitality & Great Place to Work 2025 Benefits of working with us: Quality Employer Award - Best in Class Expert Level 6 awarded by Irish Hotel Federation Best Workplace Ireland in Hospitality 2025 for 4th year in a Row by Great Place to Work Ireland. Top 20 Large Best Workplace Ireland Awarded Great Place to Work Special Award 2025 Outstanding Employer Gold 2025 Accreditation by Failte Ireland Gold Menopause Workplace Excellence Accreditation 2025 Menopause Excellence Workplace Best Champion Network 2024 First Dementia Inclusive Alzheimer's Friendly Hotel in Ireland Investors in Diversity Bronze - Centre of Diversity Gold Award at Irish Accommodation Service Institute (IASI) Gold Awarded for our Environmental Sustainability in Tourism Industry awarded by 50 Shades Greener Diamond White Flag for our Leisure Club PGA Silver Flag for Golf Club & Club House Full training provided. Employee Discounts & Incentives Full nutritious meals Provided. Free use of Gym & Leisure Centre Active Employee Health & Wellbeing Programme Yoga, Mindfulness, Employee assistance Programme free confidential helpline Active Employee Social Club Company Pension Scheme Company Sick Pay Scheme Career Progression-including opportunities to gain recognised QQ1 LEVEL 6 third level qualifications. If this sounds like the role is for you... Do not hesitate to apply by contacting People & Culture Department on Skills: Administration Answering Telephones Organisational Skills