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Job Description
Retail inMotion are looking for a passionate individual who is a
Job Description
Retail inMotion are looking for a passionate individual who is aRetail Expert.
This is a core role within our CEO Office, reporting directly to our CEO and working across multiple teams who form part of our onboard retail and technology business.
This role presents the right candidate with an exciting opportunity to drive revenue and account profitability, support retail business development for all regions and contribute to retail operational excellence. Acting as the key link between the CEO Office and the Account Management teams within the COO function, they support to innovate, drive long term profitable growth and contribute to the development of the Retail inMotion brand.
Job Requirements
* Extensive experience in multi-account retail operations and sales management, with a focus on travel, airline and F&B related industries.
* Proven track record in developing and implementing scalable retail strategies across diverse markets.
* Strong background in product management, vendor relationship management, and supply chain optimization.
* Familiarity with airline regulations, customs compliance, and inflight and/or airport retail operations.
* Strong analytical and strategic thinking, with the ability to translate data insights into actionable retail strategies.
* The ability to influence cross-functional teams, mentor and drive results across multiple accounts
* Excellent stakeholder management, communication, and interpersonal skills
* Minimum of 5 years’ experience within retail- either travel, food & beverage or high street
* Exposure and knowledge of omni-channel retailing and ecommerce platforms/channels
* Trading responsibility for a category or retail business, to hit budgeted KPIs
Job Responsibilities
* Lead the definition of a best-in-class retail strategy encompassing leading edge innovative products and services aligned with the brand positioning and customer demographic of Retail inMotion’s airline customers.
* Set up a community of practice for retail excellence to develop and support the implementation of a unified retail strategy across all accounts, supporting the COO organization to ensure consistency and best practice utilization in retail management across all teams. Foster a continuous improvement and best practice sharing culture.
* Develop and lead a set of standards around excellence in Retail Governance and Compliance which also feds into contractual terms working alongside supporting teams including legal, commercial and procurement.
* Devise a process and set of standards to ensure the retail account managers, under the guidance of their key account managers, evaluate all retail ranges available for selection for an airline, matching the range to the brand positioning of the airline and ensuring that associated budgets are in place to drive revenue, promotional activities are planned, and that success of the selections are tracked using appropriate KPIs.
* Validate sales targets across multiple accounts, analyse performance metrics, and support the implement of strategies to exceed sales goals.
* Drive a consistent approach to retail forecasting, budgeting, and reporting across all regions and accounts.
* Consult on pricing, product selection, and promotional strategies to optimize sales and profitability across all inflight operations.
* Work closely with the Technology function to instill your expertise in retail along with market insights to help shape the production of meaningful data which can be used by account management and their supporting teams.
* Using business insights enable account managers to fully understand their airlines and associated markets. Support effective management of account performance ensuring budgets are achieved, revenue targets are exceeded and where applicable, new business opportunities are identified.
* In conjunction with the Commercial function, work with the crew training activities and engagement, including promotion of the Crew Retail Platform, inputting the latest trends in retail to drive training and innovation around RiM’s digital and multi-channel retail developments for new digital platforms.
* As the retail expert support when putting together RFP submissions for new and existing customers, attend presentations to demonstrate Retail inMotion’s expertise as the leading retailer for travel experiences.
* Support the Procurement function as a business partner in specification, delivery and performance of Food and Beverage and Boutique programmes
* Stay ahead of industry trends, technological advancements, and best practices in travel and aviation retail, introducing innovative solutions to enhance operations, product selection and profitability.
Job Benefits
* Remote work possible
* Generous annual leave
* Work life Balance
* Great colleagues
* Friendly Place to work / great atmosphere
* The opportunity to use your problem-solving abilities within our fast-paced environment
* Flexibility
* Diversity
* The opportunity to join the exciting industry of travel
* Discretionary company bonus scheme
* Flexitime
* Hybrid working
* Fun events and parties
* Excellent work life balance
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Airlines and Aviation
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