Pierse Motors was founded over forty years ago and due to continued growth has now a vacancy for either an experienced Service Advisor or someone wishing to begin their career as a Junior Service Advisor.
Junior Service Advisor will receive onsite & offsite VWGI training in all areas of Aftersales with the aim to qualifying as a Service Advisor. There will also be appropriate training made available for more experienced candidates
The Duties Of a Service Advisor
* Assist in the administration of service department
* Making customer appointments on Autoview & booking in cars
* Issuing invoices and collecting payments of customers
* Dealing with customer queries both by email, telephone & in person
* Printing job cards
* Test driving customer cars
* Inspecting customer cars that have been cleaned before been returned to customers.
* Transferring insurance substitutions
* AD-hoc duties
Skills & Education Required
* To have a full drivers licence, for insurance reasons.
* Excellent communication and interpersonal skills
* Excellent organisational & negotiation skills
* A strong work ethic
* Excellent computer skills
* A disciplined approach to following VWGI processes
Desirable Skills
* Experience of working in aftersales, demonstrating a high level of customer service.
* Possess a strong desire to excel in a career selling.
* The ideal candidate will be reliable, thorough and have a passion for cars.
Rewards
Pay will be in accordance with industry standards and will be dependent on experience.
Benefits
Company Pension Bonus Annual Bonus / 13th Cheque Employee Assistance programme Training
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