OverviewDigital & Systems Management Oversee the performance and availability of digital systems including POS, self-order kiosks, digital menu boards, delivery platforms, and back-office systems. Act as the primary liaison between restaurants, approved technology vendors, and McDonald’s corporate IT teams. Coordinate system upgrades, rollouts, and new digital initiatives across multiple locations.ResponsibilitiesDigital & Systems Management: Oversee the performance and availability of digital systems including POS, self-order kiosks, digital menu boards, delivery platforms, and back-office systems.Operational Technology Support: Ensure reliable connectivity (network, broadband, Wi-Fi, telecoms) across all restaurants.Troubleshoot and resolve escalated system and digital outages impacting operations.Implement preventative maintenance and monitoring processes to reduce downtime.Process Improvement & Compliance: Analyse digital performance data to identify operational efficiencies and improvement opportunities.Ensure compliance with McDonald’s global digital standards, data protection, and cybersecurity requirements.Develop and maintain digital SOPs and escalation procedures.Training & Change Management: Support restaurant managers and teams with digital system training and adoption.Lead change management initiatives related to new technology or process changes.Act as a digital subject-matter expert for restaurant leadership teams.Strategic & Project Work: Support digital transformation projects aligned with business growth.Assist with budgeting, forecasting, and vendor performance evaluation.Contribute to long-term digital strategy for the franchise group.QualificationsDegree in Telecommunications / Networking or equivalent.Alternatively 5 years in a similar role.Job DetailsContract type: Permanent Full-timePosition: 1Remote/Blended Working: NoSector: accommodation and food service activitiesJob Posted: December 23rd 2025 for 28 days
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