About the Role
We are seeking an experienced IT Systems & Infrastructure Engineer to maintain and evolve our digital environment, ensuring users stay productive and systems remain resilient. You will oversee day-to-day IT service delivery, responding quickly to incidents, user requests, and system alerts.
Key Responsibilities:
1. Deliver Reliable IT Operations:
* Oversee incident response, user requests, and system alerts to ensure minimal downtime.
2. Diagnose & Resolve Complex Issues:
* Investigate and resolve hardware, software, and network performance problems, ensuring timely resolution.
3. Deploy & Maintain Devices:
* Configure and support servers, desktops, laptops, mobile devices, printers, and scanners across the organization.
4. Administer Cloud Identity & Access:
* Manage Azure AD / Entra ID for users, groups, and security roles to maintain secure and efficient access control.
5. Support Microsoft 365 Ecosystem:
* Oversight Exchange, SharePoint, Teams, OneDrive, and related SaaS platforms — optimizing collaboration and compliance.
6. Manage Assets & Licensing:
* Track software licensing and hardware inventory, ensuring compliance and cost-efficient procurement.
7. Protect & Maintain Systems:
* Conduct backups, patching, and endpoint protection while enforcing best-practice security controls.
8. Maintain Network Infrastructure:
* Solicit VLANs, WAN, fibre, and Wi-Fi environments, assisting with structured cabling and connectivity improvements.
9. Enable Secure Remote Work:
* Manage remote access, VPN tools, ticketing systems, and IT documentation to keep distributed teams productive.
10. Promote Cyber Awareness:
* Reinforce cybersecurity practices through training, phishing simulations, and continuous compliance monitoring.
11. Collaborate for Business Impact:
* Work closely with stakeholders to align IT services and infrastructure with evolving business needs.