Job Title: Aftersales Advisor Responsible to: Service Manager Main Purpose of Job: We are currently recruiting for an Aftersales Advisor to join the Connolly Motor Group, within the Service and Parts team with Audi Galway.
The role: The successful candidate will be required to work within the Service and Parts team to continuously deliver the highest level of satisfaction to internal and external customers.
Role Responsibilities: Assist in the organisation of daily service bookings Welcome customers to the Service department and ensure customer satisfaction Review vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service) Preparing accurate quotations for vehicle servicing and maintenance needs.
Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturer standards as outlined in company policies Work to ensure monthly workshop labour and parts sales targets are met Promotion/ sales/securing of ordersfrom existing and prospective customers The person: Skills and Competencies: Ability to work in a team and on own initiative Results orientated Interested in working in a fast-paced environment Attention to detail is fundamental to ensure quality is consistently delivered Continuous improvement mindset Driver license is required Flexibility is required Problem solving skills to identify and resolve customer queries in an empathic manner Strong communication skills with internal and external customers, suppliers and the manufacturer Build strong interdepartmental relationships and pay close attention to other department requirements Proficient in Microsoft Office Package (Word, Excel, Email) Experience of using Keyloop (CRM) Desirable not essential A Technical background would be a distinct advantage but not essential Skills: Attention to detail Resolve Customer queries Results orientated