Overview:
We currently have an excellent opportunity for an experienced and ambitious retail manager to join the growing Pelco Group as Service Station Manager in our Centra | Texaco store in Robinstown, Mullingar.
Job Role Purpose:
Ensure the site operates efficiently and effectively and provides our customers with the very best customer service and fresh food offering at all times. To deliver on key store targets through effective management of people and operations.
Job Role Specifics:
Take final responsibility for the efficient day-to-day running of the site
Ensuring that the store reflects company's standards of merchandising, presentation and Customer Care
Achieving sales, margins, wastage targets
Implementing the HACCP, ensuring and maintaining the level of hygiene is of the highest standard throughout the store and compliance by all staff members to the same
Maintaining the cleanliness and appearance of the shop area by following checklists on a daily basis and ensures that all the equipment, signs and lights are clean and fully illuminated
Ensure the store is compliant with the relevant legislation and implement procedures as required
Manage employee rostering and annual leave and maintain accurate and secure records
Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs
Control stocktaking and overheads as per annual budget
Team Management
Approachable and a role model who leads by example and encourages teamwork, foster a positive attitude and atmosphere in the workplace
Develop the team to meet the required standards; by training, coaching, undertaking performance and probation reviews, and assessing employee training requirements, ensuring appropriate training programmes are in place as agreed with support office
Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
Stock Management
Full responsibility for site stock range and processes
Implement planograms correctly and ensure the correct range is in place in store
Merchandising shop area to ensure maximum performance of products
Performing and managing weekly / monthly stock take
Back Office Management
Daily Cash Reconciliation & Cash Control
Daily Bank lodgements
Management of cash discrepancies and reporting to Management Accountant
Prime data entry - delivery dockets, invoices, cash reconciliations, bank account reconciliations, wet stock data
Sales Reporting
Operational
Dealing with breakdowns / system failure and reporting to relevant department
Organising contractor call outs and reporting to relevant department
Dealing with security issues/breaches
Customer Service
Always ensure that customer satisfaction is the number one priority and consistently deliver an exceptional service by displaying service excellence behaviours
Take final responsibility for the timely follow through on all promises / queries made to customers
Take final responsibility for the timely follow through on all customer complaints and, resolve at local level. Escalate to Support Office as and when appropriate
Health, Safety and Welfare Management
Lead by example through strictly complying with standards and safe working practices, as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations, Acts or Amendments
Take final responsibility within the service station (including all non-customer areas) for the maintenance of safe working practices by staff, contractors and visitors
Take final responsibility for health, safety and welfare of staff, customers, contractors and visitors while on the premises
Job requirements:
Minimum 3 years' experience in a Retail management position (either as an Assistant Manager or Site Manager)
Passion for retail, a strong work ethic with a strong sense of ownership and accountability
Proven people management and leadership capability
Previous experience of reading and actioning reports
Excellent communication and delegation skills
KPIs and targets driven
Thrive in a fast-paced working environment.
Some of our benefits include:
Competitive salary & KPI Bonus Scheme
Colleague Discount Scheme across the group
Paid Family Leave including Maternity & Parental Leave
Enhanced annual leave entitlements up to 27 days
VHI Health Insurance Funded Scheme
Colleague Assistance Programme- GP Online & Counselling Service
Employee Referral Bonus
Travel & Bike to Work Scheme
Save as you earn Scheme
Mileage Scheme
E-Learning and Development Portal
Visit for more information and start the next exciting chapter of your career with us today