Are you passionate about delivering exceptional service and curating unforgettable guest experiences? We are seeking an accomplished Head Concierge to lead our Guest Experience Ambassadors team at our prestigious 5-star hotel, where excellence, elegance, and attention to detail are at the heart of everything we do.
About the Role As Head Concierge, you will be a key ambassador of our hotel and the leader of our Guest Experience Ambassadors team.
You will oversee the delivery of personalized, intuitive service while ensuring every guest experience is seamless, memorable, and reflective of true luxury hospitality.
You will act as a trusted expert for our guests and a mentor for your team, setting the highest standards of service.
Key Responsibilities Lead, train, and inspire the Guest Experience Ambassadors team to deliver exceptional service Personally engage with guests, offering bespoke recommendations and arrangements Anticipate guest needs and exceed expectations through proactive service Build and maintain strong relationships with local partners and suppliers Ensure the Concierge desk, lobby, and arrival areas are impeccably presented Handle guest requests, feedback, and special arrangements with professionalism and care Collaborate closely with Front Office and other departments to ensure seamless operations What Were Looking For Proven experience in Concierge services within a luxury or 5-star hotel environment Strong leadership skills with a passion for developing others Exceptional communication and interpersonal abilities Extensive local knowledge and a talent for creating unique guest experiences Impeccable grooming and professional presentation Flexibility to work varied shifts, including weekends and holidays What We Offer Competitive salary and benefits package Staff meals and uniforms provided Ongoing training and career development opportunities The opportunity to be part of a supportive, professional, and passionate hospitality team