Operations Manager – Talbot Hotel Midleton
Responsible to: General Manager. Overall job purpose: To assist the General Manager in the smooth and efficient running of the hotel ensuring Talbot Collection 4 Star standards are met at all times. To liaise with and support all Heads of Departments regarding the daily operations of the hotel. To assist in budgeting and forecasting. The successful candidate will report to the General Manager.
Main Duties
To oversee the running of the hotel operation for the General Manager in their absence.
To ensure that our guests receive 'excellent friendly service' by all our team members, every time.
To manage all guest queries and complaints professionally and competently, exceeding guest expectations where possible.
Work closely with all Heads of Department to establish and implement standards and procedures within all departments, ensuring that we deliver consistent and quality standards in all we do.
Ensure that the team are appropriately trained to carry out their duties effectively and to company standards.
Develop a positive and professional working relationship with the GM, HOD and all team members alike.
Work with the Head Chef in reviewing menus and standards for all food service outlets on an ongoing basis, ensuring that the quality of food delivered meets customer expectations, every time.
Work closely with the GM in achieving budget each year with particular attention to revenue generation and cost management in terms of wage costs, energy consumption, food margins and drink margins.
Monitor compliance with all health and safety procedures across all departments.
Encourage and foster a team culture of positivity, respect, quality, progression and excellence, in conjunction with the GM, HR Manager and the broader HOD team, thus maximising job satisfaction and productivity.
Ensure that we are adequately always resourced, and that the team are competently trained; ensuring we have the right people, with the right skills, in the right place at the right time.
Qualifications
Have 3 years' experience as an Operations Manager in a 4* hotel.
Have a minimum of 6 years' food, beverage and banqueting experience.
Have good financial acumen and 3 years' experience managing rosters, wages, stock and margins.
Must have extensive food, beverage and banqueting experience.
Be passionate and motivated by guest satisfaction and the achievement of results.
Be organised and have excellent attention to detail.
Be a team player and have exceptional communication and interpersonal skills.
Qualification in people management or supervisory an advantage.
Benefits
Contributory company pension scheme.
Company Life Insurance Scheme.
Free parking.
Staff meals.
Talbot Collection Friends and Family Rates.
Training and Development Opportunities – we invest in our people.
Being part of a progressive & growing company.
This job description is not considered to be exhaustive. You may be required to carry out other ad hoc duties from time to time that are deemed reasonable and necessary by management. This job description may change subject to changing business needs and requirements.
Talbot Hotel Midleton, part of the Talbot Collection is an equal opportunities employer.
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