Overview
Field Services Engineer, Dublin ESP Global Services are currently recruiting a Field Services Engineer to join our team in the Dublin area. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. This role will be based from home, primarily covering Dublin and surrounding areas and occasionally sites across other regions.
A Snapshot Of What You Will Be Doing
Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems.
Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
Escalate problems to the appropriate next level of support when necessary.
Requirements
Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.
Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.
Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.
May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.
Able to work in various locations at short notice.
Flexibility to work days and night shifts across a 12-hour shift, as we support airports 24/7.
Good written and oral communications skills with customers and management.
Strong customer service ethos.
5 years checkable working or educational history which can be referenced for airside clearance checks.
Working Hours
This role is primarily Monday to Friday, 9:00am – 5:30pm. Due to the nature of our airport support contracts, flexibility is essential. You may occasionally transition to 12-hour day or night shifts to support 24/7 operations.
What We Offer
Company vehicle
Mileage
On-call allowance (€18 per day in addition to basic salary. On call applies 1 in every 3 weeks to provide out of hours coverage.)
Pension
Life assurance
Ongoing training and career development opportunities
Who Are We
ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.
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