Fixed Term 3 Year Contract - After Sales Technical Representative
Applications are invited for the position of After Sales Technical Representative – Toyota & Lexus Ireland
Key Responsibilities:
* Support Dealer Network with the provision of technical support through CQS (central quality system) and follow up Dealer technical reports.
* Attend to Dealer technical queries (telephone/email).
* On-site technical support to network when necessary.
* During Dealer visits check Dealer workshops for Technical Information systems usage.
* Advise Training Department on Dealer requirements regarding technical competency improvements.
* Document reports on field visits, vehicle, and Dealer facility.
* Compile field technical reports to TME / TMC.
* Liaison with TME/ TMC on all technical matters.
* Investigate and report on and resolve technical issues.
* Support Customer Relations Department with Network CR related issues.
* Implement Campaigns with network training when necessary.
* Follow technical / general training as required.
* Prepare presentation for regional technical meetings held twice yearly.
* Support internal departments with technical queries (Training, Warranty, Parts, Product etc.)
Skills & Experience:
* A minimum of five years' experience in a similar position either at distributor level or with a main Dealer franchise.
* Specialist skills in the area of vehicle electronics, modern diesel engine technology and troubleshooting.
* Excellent customer service skills, responding to requests in an efficient manner.
* Ability to communicate effectively at all levels.
* Excellent organisational skills.
* Ability to prepare easy to read reports and information.
* Effective communication, listening and presentation skills.
* Strong computer skills, particularly in MS Excel, Word, and Power Point.
* Toyota and Lexus experience is not essential as Technical Training Programme in place.
* Full, clean drivers' licence.
Benefits
* Company Car provided
* Employee Assistance Programme
* PCP Staff Purchase Scheme
* Onsite Gym with classes
* Onsite canteen facilities
* Comprehensive learning and development opportunities and support for further education
* 26 days holidays with the option to purchase additional holiday days
Toyota Ireland is an Equal Opportunities Employer
Job Type: Fixed term
Contract length: 36 months
Pay: €55,000.00-€56,000.00 per year
Work Location: In person