The Wright Group are an award winning F&B hospitality portfolio that build unique 'out-of-the-box' brands for all of life's celebrations and the moments that matter.
Our venues provide a space for people to connect, have fun and feel welcomed.
Established in 1996, we now employ over 700 people through our collection of over 24 Restaurants, Bars, Food Halls, Cafes, Event Spaces & Convenience Retail.
Our mission is to always convey passion for the products and services we offer and to consistently deliver the best experience to our customers.
Our vision is to deliver customer satisfaction, provide timely, responsive service with integrity, simplicity and a passion for excellence, while exceeding our customers' expectations.
Our values are influenced by our vision which are disrupting norms with creative thinking, by delivering new concepts and experiences with passion and consistency. Striving to be consistently better than the competition, while listening to our colleague's feedback.
Get to know us:
* Maintains the high standards of service for personnel in all positions within the departments.
* Consults with the Marketing & Events team to help ensure the highest level of guest satisfaction.
* Greets guests and oversees actual service on a consistent basis.
* Ensures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
* Develops on-going professional development and training programs for service personnel.
* Maintains appearance, upkeep and cleanliness of all banquet equipment and facilities.
* Ensure smooth running of the food-hall's daily operations.
* Manage departmental Profit & Loss by controlling departmental expenses and by generating extra revenue.
* Prepare strategies, establishes effective goals, measurements and action plans for the department such as Guest Satisfaction, Colleague engagement, and our Loyalty program
The successful candidate will:
* Full flexibility - this is a full-time role, flexibility and shift work is required.
* Ability to work on own initiative.
* Excellent communication skills with excellent spoken & written English.
* Outgoing, bubbly and confidence in dealing with a range of customers.
* Previous hospitality experience in a similar role essential.
* A structured and organized approach to work planning.
The Benefits
* Employee Assist Program
* % of our other venues
* Opportunity to grow within company
* Competitive salary
* Excellent career progression
* Meals on Duty
* Provision of internal and external training and development
* Employee Recognition Awards
Ready to Make an Impact?
If you're ready to take your career to the next level and join a team that values creativity, passion, and excellence, we want to hear from you
Your application will be treated with the upmost confidence.