OverviewIT Resourcing at Ergo, are looking for an Onsite IT Support Engineer for a large public sector client based in Dublin 2. This role would be part of a Helpdesk team which supports over 1,000 staff from sites around the country.ResponsibilitiesAct as first point of contact for ICT support via phone and emailProvide second-level support remotely or on-site across Department locationsDeliver desk-side assistance in Dublin offices when neededEscalate complex issues to senior support or service providersSet up and configure hardware, mobile devices, and softwareBrief users on using laptops, tablets, and phonesWhat you needAt least 1 year of experience in a similar helpdesk/service desk roleExcellent communication skills and experience in supporting end users over email, phone and remote desktopAbility to work onsite every day in Dublin 2Familiarity with ticketing systemsProficiency in M365 and Windows support along with iOS/Android device setup experience.Seniority levelEntry levelEmployment typeContract (12 months initially, up to a total of 4 years)Job functionInformation TechnologyIndustriesTechnology, Information and Internet
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